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FAQ - General

Frequently Asked Questions - General

 

WHAT IS YOUR RETURN POLICY? 

We will refund your purchase in full within 30 days of delivery if you are not satisfied with your Two Wheel Gear product for any reason. Try it out in your commuting routine. If the product is not a compatible riding partner, ship it back to us for a full refund. Please email us at info@twowheelgear.com for return/refund instructions.


WHAT IS THE WARRANTY ON YOUR PRODUCTS? 

We offer a two year limited warranty on any manufacturing defects that result in product failure from materials or workmanship. Please email us at info@twowheelgear.com for warranty claim instructions. Please send along photos of the warranty issue to help us process the claim. 


WHERE IS IT DESIGNED AND MANUFACTURED? 

We design all of our gear to handle serious commuting weather from -30 C / -22F to +30 C / 86F rain, snow and shine. We are based out of Vancouver, BC, Canada and previously designed and manufactured everything in Calgary, AB, Canada. We work with world class manufacturing partners in Vietnam and still make a lot of our gear locally in Canada. 


HOW DO I GET TWO WHEEL GEAR PRODUCTS IN MY SHOP? 

Shoot us an email at info@twowheelgear.com and one of our team members will be in touch shortly.

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